Returns and Refund Policy
At Readers Venue, we aim to provide quality educational resources. Please read our Returns and Refund Policy to understand the conditions and processes for requesting a return or refund for digital products.
1. Digital Product Policy
Since our products are digital downloads, they are not eligible for returns once accessed or downloaded. Please carefully review product details before making a purchase.
2. Refund Eligibility
Refunds are provided in the following cases:
- If you are unable to access a purchased product due to a technical issue that persists despite troubleshooting.
3. Refund Requests
To request a refund, contact us within 7 days of purchase at [email protected] Please include:
- Your order ID.
- A detailed description of the issue.
- Screenshots or other supporting documentation, if available.
4. Processing Time
Upon receiving your refund request, our team will review and respond within 3-5 business days. Approved refunds will be processed to your original payment method within 7-10 business days.
5. Exceptions
Please note that refunds are not issued for:
- Change of mind after the purchase
- Incorrect product selection
- Technical issues related to the user’s device or internet connectivity
By making a purchase, you agree to this policy. For any further questions, please contact our support team at [email protected]
